Marcia's Leadership Q and A's: Leaders Focus: Be Relevant and Deliver Great Customer Experiences!
/Q. With so many issues bombarding my executive team and our project teams, how do we decide where to focus?
A. Being able to prioritize and focus is a path to developing great leadership. Whether you’re a solo entrepreneur with a long To Do list, or you’re managing 100, 1000, or 10,000 people, there are only 24 hours in a day and only a few issues you can focus on. To decide what to prioritize and where to focus your time and your organization’s time, start with your Aim and its link to your Customers.
What are you trying to accomplish to serve your customers with an amazing experience? That’s where you begin. Make time to listen to your customers. Start everyday with that focus. Read their emails,Great and talk to them. If you spend several hours a day focused on communicating with customers and then planning with your team how to deliver what they need, the clarity of how to lead your people and manage your business should become very clear. Then step back and think, Will this take us into the future? What’s your vision in the short and the longer term?